Swarleen joined Capital West Mortgage Inc. in January 2025. She plays a key part in the day-to-day administration of Pacifica Mortgage Investment Corporation and Capital West Mortgage Investor Services Inc. With a strong commitment to accuracy and efficiency, Swarleen manages investor transactions, including share purchases, redemptions, and account maintenance, ensuring seamless execution while adhering to regulatory policies and risk management standards. Swarleen has an extensive background in investment operations and financial services where she managed large-scale account transfers, enhanced operational efficiency by refining administrative processes, and played a key role in regulatory reporting and documentation management.

Swarleen is dedicated to delivering an exceptional client experience, providing investors and stakeholders with knowledgeable guidance and responsive administrative support. Her ability to build strong relationships, coupled with a keen analytical mindset, enables her to identify process improvements and drive efficiencies. Passionate about continuous learning, she actively stays informed of industry best practices to enhance the services she oversees.