Ruby joined the Capital West Mortgage team in 2022 as an Office Manager. In late 2024, she transitioned into her current role as a Mortgage Administrator. She is responsible for managing the administration of mortgage loans for Pacifica, overseeing a high volume of mortgage renewals and discharges each month. Ruby also provides essential administrative support to the mortgage management team for both residential and commercial loans. She is currently in the process of obtaining her Mortgage Broker license, further expanding her expertise in the industry.